Complaints Policy

At J&C 430, we value every customer and are committed to delivering high-quality products and service. We take all complaints seriously and aim to resolve issues promptly, fairly, and with transparency.

1. Purpose

This policy outlines how complaints are handled to ensure a consistent and respectful process for all customers.

2. What Qualifies as a Complaint

A complaint may include, but is not limited to:

• Issues with product quality or condition

• Delays or problems with delivery

• Website or order process concerns

• Customer service experiences

• Any dissatisfaction with our services or policies

3. How to Submit a Complaint

Customers are encouraged to contact us through our official support channels. When submitting a complaint, please provide:

• Order number (if applicable)

• A clear description of the issue

• Any supporting photos or documentation

4. Complaint Handling Process

• All complaints will be acknowledged promptly.

• We aim to investigate and resolve complaints within a reasonable timeframe.

• You will be kept informed throughout the process and offered a resolution that aligns with our policies and values.

5. Resolution Outcomes

Where appropriate, resolutions may include:

• Replacement or refund of the product

• Apology and explanation

• Improvements to our services or processes

6. Continuous Improvement

Feedback from complaints helps us improve. Every issue we address is a chance to refine our service and ensure a better experience for all customers.